A Workflow Management System for the Quality Assurance Department At King Ceasor University, Uganda.
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Date
2024-07-24
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Publisher
King Ceasor University, Institutional Repository
Abstract
Despite the deployment of sophisticated quality assurance mechanisms, dedicated personnel, and significant investments in technological advancements aimed at enhancing the integrity and efficiency of educational processes, the challenge of maintaining high-quality standards in educational institutions persists. This is particularly evident within the Quality Assurance Department at King Ceasor University (KCU), where traditional methods and manual processes continue to hinder the department's ability to effectively manage and assure quality across academic and administrative functions. This study seeks to address the inefficiencies and bottlenecks inherent in the current quality assurance processes at KCU by proposing the implementation of a Workflow Management System (WMS). The envisioned WMS aims to streamline quality assurance procedures, reduce redundancies, and enhance overall effectiveness through the automation of tasks and improved data management. Utilizing a mixed-methods approach, the research employed self-administered
questionnaires and interviews with a randomly selected sample of stakeholders, including faculty, administrative staff, and quality assurance personnel. The objective was to gather comprehensive insights into the current challenges and identify potential areas for improvement through the integration of a WMS. The findings reveal a consensus among respondents on the critical need for process optimization within the Quality Assurance Department. Participants identified manual data entry and report generation as significant bottlenecks, Additionally, some of the respondents expressed strong support for the adoption of a WMS, highlighting its potential to enhance efficiency, transparency, and accountability in quality assurance practices. Based on these findings, the study recommends the development and implementation of a comprehensive WMS tailored to the specific needs of KCU’s Quality Assurance Department. Such a system should incorporate features for automated data collection and processing, real-time analytics, task management, and stakeholder feedback integration.
Keywords: Quality Assurance, Workflow Management System, Process Optimization, Higher Education, King Ceasor University